Refund policy

Return & Refund Policy

At Bukhari Electronics, customer satisfaction is important to us. We aim to provide reliable electronic, security, and solar products with clear exchange and warranty terms.

Please read our return, exchange, and warranty policy carefully before placing an order.

Exchange Policy

Customers can request an exchange within 7 days after receiving the product.

To be eligible for an exchange:

  • The product must be in original condition
  • The product box and packaging must not be damaged
  • The product must not be used
  • The product should only be checked/tested
  • All accessories, manuals, and original items must be included
  • The product must not be physically damaged, burned, or mishandled

If the product is used, damaged, broken, burned, or returned without its original packaging, the exchange request may not be accepted.

Product Testing Period

Customers are allowed to check the product after receiving it. If there is any issue during the checking period, please contact us within 7 days.

For solar lights, customers can check the product within 1 week. If the product has an issue or the customer wants to change it, we may exchange the product according to our policy and product condition.

Warranty Policy

Security Cameras & DVR Warranty

Security cameras and DVR products come with a 1-year repair warranty.

This warranty covers repair support for eligible technical issues. Warranty does not apply if the product is damaged due to misuse, physical damage, burning, lightning, water damage, or electrical fault.

Solar Lights Warranty

Solar lights can be checked within 1 week after receiving the product.

Solar light batteries come with a 1-year battery warranty, subject to warranty terms and proper usage.

No Warranty / Guarantee Conditions

Warranty or guarantee will not be provided in the following cases:

  • Product damaged by lightning
  • Burned product or burned components
  • Electrical short circuit damage
  • Physical damage
  • Broken product or damaged body
  • Water damage
  • Misuse or improper installation
  • Product used against recommended usage
  • Damaged box or missing accessories
  • Product returned after the allowed exchange period

If lightning hits the product or the item is burned, there will be no warranty or guarantee.

Refund Policy

We mainly offer exchange or repair support according to the product category and issue.

Refunds are only applicable if approved by Bukhari Electronics after product inspection. If the product is eligible, in original condition, and meets our return policy requirements, our team will guide you regarding the next step.

Shipping or delivery charges may not be refundable unless confirmed by our team.

How to Request an Exchange or Warranty Claim

To request an exchange, return, or warranty claim, please contact us with:

  • Order number
  • Product name
  • Purchase date
  • Clear pictures or video of the product issue
  • Original packaging pictures, if required

Our team will review your request and guide you accordingly.

Important Note

Bukhari Electronics reserves the right to approve or reject any return, exchange, refund, or warranty claim after checking the product condition and issue. Products must meet the required policy conditions to qualify for exchange or warranty support.